Refund Policy

At Darcy Watches, your satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help. Please read our Refund Policy carefully to understand your rights and our procedures.

1. Eligibility for Refunds

We offer refunds under the following conditions:

  • You must request a refund within 14 days of receiving your order.

  • The item must be unused, in its original packaging, and in the same condition that you received it.

  • Proof of purchase (order confirmation or receipt) is required.

2. Non-Refundable Items

We do not offer refunds on:

  • Items that show signs of use, wear, or damage not caused by us

  • Customized or personalized items

  • Gift cards

  • Sale or clearance items (unless defective)

3. Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 48 hours of delivery. Send an email with your order number and clear photos of the damaged item to:
Email: [Insert your email address]
We will replace the item or issue a full refund, depending on your preference.

4. How to Request a Refund

To initiate a return and refund:

  1. Email us at [Insert email address] with your order number and reason for the return.

  2. We will provide return instructions and a return address.

  3. Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.

5. Refund Processing

  • Approved refunds will be processed to your original method of payment.

  • Please allow 5–10 business days for the refund to appear in your account, depending on your bank or credit card provider.

6. Return Shipping

  • Customers are responsible for the cost of return shipping unless the item is defective or incorrect.

  • We recommend using a trackable shipping service or purchasing shipping insurance for high-value items. We are not responsible for items lost during return transit.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Check your bank account again.

  2. Contact your credit card company or bank.

  3. If you’ve done all of the above and still have not received your refund, contact us at [Insert email address].

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